What to include
- EchoSweep app version, if available;
- Android version and device model;
- the storage permission state;
- a short description of what happened;
- the smallest safe set of steps that reproduces the issue.
Support
EchoSweep Support
For app support, privacy questions, or data requests concerning support communications, email Adz Dev Coding.
What not to include
- passwords, tokens, signing keys, or credentials;
- private documents or raw personal media;
- full storage inventories or unrelated file paths;
- screenshots containing account, notification, or device secrets.
Basic troubleshooting
- Confirm that EchoSweep has the storage or media permission required for the action.
- Check that the file or folder still exists and is readable by the current Android user or profile.
- Restart the app and repeat the smallest safe test.
- Do not repeat a destructive action on important data solely for troubleshooting.
- Before clearing app data or reinstalling, understand that local history, settings, and app-managed quarantine records may be affected.
Privacy requests
EchoSweep does not operate user accounts or a developer cloud database for device files. Privacy requests will normally concern information you sent in a support email. See the Privacy Policy for details.